Shipping policy

Processing Time

Orders are typically processed within 1–3 business days. Bulk and wholesale case orders may require additional processing time; our team will notify you if this applies to your order.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on order weight, destination, and shipping method selected. Standard delivery typically takes 3–7 business days within the continental United States after your order has shipped. Delivery times may vary for bulk case orders and remote locations.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

International Shipping

[Add details here if Yalomi ships outside the US — countries served, customs/duties responsibility, and estimated delivery times.]

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at office@primefivegroup.net so we can help resolve the issue.

Wholesale & Bulk Orders

For large bulk case orders, freight shipping may apply and delivery timelines will be communicated directly by our team at the time of order confirmation.